Here are some professional self-help technical support articles about technical support:

1. "Troubleshooting 101: A Step-by-Step Guide to Resolving Common Technical Issues": This article provides a comprehensive guide to troubleshooting common technical issues, including identifying the problem, gathering information, and using diagnostic tools to resolve the issue.
2. "The Importance of Clear Communication in Technical Support: Tips for Effective Communication": This article highlights the importance of clear communication in technical support and provides tips for effective communication, including active listening, using plain language, and providing concise solutions.
3. "The Benefits of Knowledge Base Articles: How to Create and Use Them Effectively": This article discusses the benefits of knowledge base articles in technical support, including how to create and use them effectively to reduce support ticket volume and improve customer satisfaction.
4. "Using Remote Desktop Tools for Technical Support: Best Practices and Security Considerations": This article provides an overview of remote desktop tools and best practices for using them in technical support, including security considerations and tips for ensuring secure connections.
5. "Escalation Procedures in Technical Support: When to Escalate and How to Do It Effectively": This article provides guidance on escalation procedures in technical support, including when to escalate an issue, how to communicate with customers during an escalation, and how to ensure effective resolution.
6. "The Role of Analytics in Technical Support: Using Data to Improve Support Quality and Efficiency": This article discusses the role of analytics in technical support, including how to use data to identify trends, optimize support processes, and measure support quality and efficiency.
7. "Effective Time Management in Technical Support: Tips for Prioritizing and Managing Support Tickets": This article provides tips for effective time management in technical support, including how to prioritize and manage support tickets, manage workflows, and minimize downtime.
8. "Building a Technical Support Knowledge Base: Best Practices and Tips for Success": This article provides guidance on building a technical support knowledge base, including best practices for creating and maintaining articles, using search functionality, and measuring knowledge base effectiveness.
9. "Technical Support for Cloud-Based Services: Unique Challenges and Opportunities": This article discusses the unique challenges and opportunities of providing technical support for cloud-based services, including how to troubleshoot cloud-based issues, manage cloud-based support tickets, and ensure cloud security.
10. "The Future of Technical Support: Trends, Challenges, and Opportunities in the Digital Age": This article explores the future of technical support, including trends, challenges, and opportunities in the digital age, such as the use of artificial intelligence, chatbots, and social media for support.

These articles are designed to provide professional technical support teams with the knowledge and skills they need to deliver high-quality support and improve customer satisfaction.