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These articles provide valuable insights and best practices for technical support professionals, covering topics such as communication, troubleshooting, emotional intelligence, and knowledge management.
Knewz E-Zine

These articles provide valuable insights and best practices for technical support professionals, covering topics such as communication, troubleshooting, emotional intelligence, and knowledge management.

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Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.
Knewz E-Zine

Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.

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The Importance of Continuous Learning in Technical Support by ITPro Today: This article discusses the importance of continuous learning in technical support, including staying up-to-date with new technologies, attending training sessions, and seeking feedback from customers.
Knewz E-Zine

The Importance of Continuous Learning in Technical Support by ITPro Today: This article discusses the importance of continuous learning in technical support, including staying up-to-date with new technologies, attending training sessions, and seeking feedback from customers.

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Best Practices for Creating a Technical Support Knowledge Base by Confluence: This article provides guidance on creating a technical support knowledge base, including defining the scope, creating content, and maintaining the knowledge base.
Knewz E-Zine

Best Practices for Creating a Technical Support Knowledge Base by Confluence: This article provides guidance on creating a technical support knowledge base, including defining the scope, creating content, and maintaining the knowledge base.

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The Benefits of Knowledge Management in Technical Support by ServiceNow: This article discusses the benefits of knowledge management in technical support, including improved resolution rates, reduced escalation rates, and enhanced customer satisfaction.
Knewz E-Zine

The Benefits of Knowledge Management in Technical Support by ServiceNow: This article discusses the benefits of knowledge management in technical support, including improved resolution rates, reduced escalation rates, and enhanced customer satisfaction.

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Technical Support Metrics That Matter by Zendesk: This article explores the key metrics that technical support teams should track to measure their performance, including first response time, resolution rate, and customer satisfaction.
Knewz E-Zine

Technical Support Metrics That Matter by Zendesk: This article explores the key metrics that technical support teams should track to measure their performance, including first response time, resolution rate, and customer satisfaction.

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The Role of Emotional Intelligence in Technical Support by Forbes: This article discusses the importance of emotional intelligence in technical support, including empathy, self-awareness, and social skills, and provides tips for developing these skills.
Knewz E-Zine

The Role of Emotional Intelligence in Technical Support by Forbes: This article discusses the importance of emotional intelligence in technical support, including empathy, self-awareness, and social skills, and provides tips for developing these skills.

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Effective Communication in Technical Support: A Guide by CustomerThink: This article provides tips and best practices for effective communication in technical support, including using clear and concise language, avoiding jargon, and being responsive to customers’ needs.
Knewz E-Zine

Effective Communication in Technical Support: A Guide by CustomerThink: This article provides tips and best practices for effective communication in technical support, including using clear and concise language, avoiding jargon, and being responsive to customers’ needs.

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Here are some professional self-help technical support articles about technical support:
Knewz E-Zine

Here are some professional self-help technical support articles about technical support:

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10 Tips for Providing Excellent Technical Support by TechTarget: This article provides guidance on how to deliver high-quality technical support, including being proactive, using clear language, and following up with customers.
Knewz E-Zine

10 Tips for Providing Excellent Technical Support by TechTarget: This article provides guidance on how to deliver high-quality technical support, including being proactive, using clear language, and following up with customers.

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