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The Benefits of Knowledge Management in Technical Support by ServiceNow: This article discusses the benefits of knowledge management in technical support, including improved resolution rates, reduced escalation rates, and enhanced customer satisfaction.
Knewz E-Zine

The Benefits of Knowledge Management in Technical Support by ServiceNow: This article discusses the benefits of knowledge management in technical support, including improved resolution rates, reduced escalation rates, and enhanced customer satisfaction.

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Technical Support Metrics That Matter by Zendesk: This article explores the key metrics that technical support teams should track to measure their performance, including first response time, resolution rate, and customer satisfaction.
Knewz E-Zine

Technical Support Metrics That Matter by Zendesk: This article explores the key metrics that technical support teams should track to measure their performance, including first response time, resolution rate, and customer satisfaction.

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