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Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.
Knewz E-Zine

Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.

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Technical Support Metrics That Matter by Zendesk: This article explores the key metrics that technical support teams should track to measure their performance, including first response time, resolution rate, and customer satisfaction.
Knewz E-Zine

Technical Support Metrics That Matter by Zendesk: This article explores the key metrics that technical support teams should track to measure their performance, including first response time, resolution rate, and customer satisfaction.

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