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Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.
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Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.

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