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Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.
Knewz E-Zine

Measuring the Success of Technical Support: A Guide by Gartner: This article provides guidance on measuring the success of technical support, including defining key performance indicators (KPIs), tracking metrics, and using data to drive improvements.

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Best Practices for Creating a Technical Support Knowledge Base by Confluence: This article provides guidance on creating a technical support knowledge base, including defining the scope, creating content, and maintaining the knowledge base.
Knewz E-Zine

Best Practices for Creating a Technical Support Knowledge Base by Confluence: This article provides guidance on creating a technical support knowledge base, including defining the scope, creating content, and maintaining the knowledge base.

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